Terms & Conditions
Two Pocket Terms & Conditions
All products remain the property of Two Pocket until they have been paid for in full by you, the customer. We are not required to deliver until payment has been received in full. We do not have any liability to you arising from the supply of our products to you, except that we shall provide you with a refund or replace products for you if there are any defects. All warranties and representations are otherwise fully excluded to the extent allowed by law.
We endeavour to have all the products you request in stock. Where relevant, this is specified in the product description. You will be contacted within 3 working day if there will be any delays to your order.
Privacy & Security
Two Pocket respects the privacy of our customers and all website visitors. We collect information required to fulfil your order and use your information only for purposes related to the services we provide. We hold your information with the utmost care and security and we do not sell or exchange our customers’ details without prior permission.
Refund & Exchange Policy
You can happily buy with confidence at twopocket.com.au with our 30 Day Money Back Guarantee. If you are not satisfied with your product(s) simply send them back to us within 30 days for a refund.
So you can be assured that if you purchase something and it doesn't suit your needs you can return it no hassles. (* excludes food items unless faulty)
If you have a faulty item, please ensure you contact the Returns Department by email within 7 days of the item becoming faulty. The item can then be sent back, tested, and if deemed genuinely faulty, it can be replaced, refunded or given a store credit.
If the customer has damaged the item themselves, return acceptance will be at the discretion of Two Pocket.
Items can only be returned for a store credit or a replacement if is returned within 7 days of the purchase date and they are unopened or can be re-sold as brand new. Please include a print out of your receipt with all returns plus up to date contact numbers and addresses if changed since the purchase date.
Discount Vouchers & Promotions:
Please note, all online promotions and discount codes or vouchers are not valid with any other offer and are only valid online (unless stated they are valid in stores or dealers as well). Offers are only valid during the specified time period, as advised in the promotion.
Please Note: Discount codes cannot be used in conjunction with any other offer.